Monday, March 19, 2007

Not all tech support calls are created equal

Background: I've been having serious connectivity issues for the past two weeks. No less than six technicians have been to the house -- none of them could find a problem. Part of the challenge is that the outage is sporadic, with the highest concentration of outages happening around 8:00 and 5:00. Yes, I too see the pattern. So this last call was to arrange to get some out here as early as possible next week when I've returned from a trip.

ISP Knuckledragger: It looks like the earliest we can get someone out to you on the 26th would be 1:00.
Me: What does the schedule for the next day look like?
ISP Knuckledragger:You mean the 27th?
Me: Yes. On most calendars, the 26th is in fact followed by the 27th.

And before you start firing up your email clients or readying the comment bots: relax. Yes, I realize that the majority of tech support calls are the fault of the STK interface making the call. But this exception to the rule was too great not to share.

2 comments:

  1. Spare the rod and you'll spoil that child.

    ReplyDelete
  2. They actually give you an actual time?? Wow... :staring in awe and wonder:

    ReplyDelete